How long before my journey
should I place my order? We normally
recommend that you make your order at least 3 weeks before you
are due to leave.
How do I receive my
equipment? We can have the
equipment delivered to you next day at a cost of £10.00.
If you prefer you can collect it yourself and save on transport
costs.
How do I get the equipment
back to you? You can send
the equipment back via the Post Office normally at a cost of
between £7-£9 from anywhere in the UK.
Is the equipment I am
hiring tried and tested? All of our trekking gear has been used
for high altitude treks and Siberian conditions as seen in
`Chasing Chris Ryan` filmed by the BBC in 2003.
Our clients regularly use the equipment
on their trips to KILIMANJARO and MACHU PICHU.
What sort of condition
can I expect to receive my equipment? All
of our equipment is checked on return from hire periods, cleaned,
maintained and renewed if necessary which guarantees every order
goes out in tip top condition.
What if I lose or
damage some of the equipment? When
you hire the equipment, you will be asked to pay a deposit equivalent
to the cost of the hire charge. Depending on the type of damage,
or which part of the equipment is lost will depend on how much
money we will take out of your deposit to cover the cost of
replacing or repairing the item.
How do I pay? We
accept all major credit cards except American Express. Eventually
the site will be developed so that you will be able to book
and pay for your items online. What this space...
How long can I have
the equipment for? We allow
4 weeks to get the equipment back to us from the date of the
initial shipment
Can I get any advice
on what to take for my particular trip? Yes,
all of our staff have in depth knowledge of all the equipment
and will only recommend the appropriate equipment for your trip.
